Shipping policy
At Wovex, we work to process and deliver your order as quickly as possible.
Order Processing
Orders are processed within 1–2 business days after payment has been successfully received.
Orders are not normally processed on weekends or U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Delivery Time
After your order has been processed, the estimated delivery time is:
1–5 business days
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our reasonable control.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered the shipping process.
Delayed or Lost Packages
If your order is delayed or appears to be lost during transit, please contact us at support@wovex.shop.
We will work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and, when possible, photographs of the damaged package and product.
We will review the situation and assist you with an appropriate resolution under our Return, Refund & Exchange Policy.
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Eligible returns and exchanges are covered by free return shipping in accordance with our Return, Refund & Exchange Policy.
Contact Us
Wovex
2255 Creston Ave, C5
Bronx, NY 10453
United States
Email: support@wovex.shop
Phone: +1 315 202 9822