Refund policy

At Wovex, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return, refund, or exchange within the applicable period described below.

30-Day Returns

You have 30 calendar days from the date of delivery to request a return.

We accept returns for eligible products, including products that are defective, damaged, incorrect, unwanted, or purchased by mistake.

To be eligible for a return, the product should be returned in its original condition, with all included accessories, parts, manuals, and packaging when reasonably possible.

Exchanges

Wovex accepts exchanges within 30 calendar days from the date of delivery.

If you would like to exchange an eligible product for another available product or variation, please contact us with your order number and exchange request.

Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose a refund instead.

Free Return & Exchange Shipping

Wovex provides free return shipping for eligible returns and exchanges.

We will provide return instructions and, when applicable, a prepaid return shipping label. Customers will not be charged a return shipping fee for eligible returns or exchanges.

How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: support@wovex.shop
Phone: +1 315 202 9822

Please include your order number and a brief description of your request. Our customer service team will provide the appropriate return or exchange instructions.

Please do not send products to our business address unless our customer service team specifically instructs you to do so.

Refunds

Once we receive and inspect the returned product, we will process the approved refund to the original payment method.

Refunds are issued for the purchase price of the returned product. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

No Restocking Fee

Wovex does not charge a restocking fee for eligible returns or exchanges.

Final Sale Items

At this time, Wovex does not have any final-sale items. Products purchased from our store are eligible for return or exchange within the 30-day period, subject to the conditions stated in this policy.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For eligible issues, Wovex will provide a return or exchange solution and cover the applicable return shipping costs.

Contact Us

Wovex
2255 Creston Ave, C5
Bronx, NY 10453
United States