Privacy policy

At Wovex ("Wovex," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from wovex.shop.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Payment information
  • Information you provide when contacting customer support
  • Device, browser, IP address, and website usage information
  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, and improve our services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments and refunds
  • Ship products to customers
  • Provide customer support
  • Communicate with you about your orders
  • Respond to inquiries and requests
  • Prevent fraud, abuse, and unauthorized transactions
  • Maintain and improve our website
  • Analyze website usage and performance
  • Comply with applicable laws and legal requirements

3. Payment Information

Payments made through our website are processed by third-party payment providers.

Wovex does not store complete payment card information on its own servers. Payment information is handled by the applicable payment processor according to its privacy and security practices.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website traffic, improve functionality, and provide relevant services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Information Sharing

We may share personal information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Customer support providers
  • Analytics and advertising service providers
  • Fraud prevention and security providers

These service providers may only receive information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect our rights, customers, website, or business.

We do not sell your personal information.

6. Third-Party Services

Our website may contain links to or integrate with third-party services. These third parties may have their own privacy policies and terms.

Wovex is not responsible for the privacy practices of third-party websites or services that we do not control.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal and accounting requirements.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or shared
  • Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the information below. We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, offers, or services.

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Transactional communications, such as order confirmations, shipping updates, and customer service messages, may still be sent when necessary to fulfill your order or provide requested services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

Wovex
2255 Creston Ave, C5
Bronx, NY 10453
United States

Email: support@wovex.shop
Phone: +1 315 202 9822